Includes policies, terms and conditions, guides and disclaimers.
Safe Group of Companies - Privacy Policy
The policy covers Safe Finance Pty Ltd (ACN 098 751 930), holder of Australian Credit Licence Number 391958, and its related companies (the "Safe Group of Companies"). Some of the companies within the Safe Group of Companies are credit providers, while others are credit assistants, finance brokers, debt management service providers, or general providers of finance-related products or services. We provide a list of the current members of the Safe Group of Companies later in this Privacy Policy (the "Policy").
This policy outlines how Safe Group of Companies members deal with your personal information (including credit-related information) and their legal obligations and rights in relation to that information.
This policy includes our credit reporting policy, meaning it covers additional information on how we manage your personal information collected in connection with an application for credit. We refer to this type of personal information below as credit-related information.
If we agree with you to use or disclose your personal information in different ways than those stated in this policy, then in those circumstances, this policy is modified accordingly.
If you are a body corporate, while we generally will deal with information in a similar manner to the way we deal with personal information (including credit-related information) of an individual, we are not obliged to and will not be bound to deal with your information in this way under applicable legislation and will not accept any liability if we fail to deal with information in this way.
1. Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our commitment in respect of the personal information we hold about you and what we do with that information.
Any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under applicable law, including the Privacy Act 1988 (Cth) (the "Privacy Act").
Where applicable, we abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and comply with the Credit Reporting Code made under that Act (the "Credit Reporting Code").
2. Why we collect your Personal Information
We collect personal information from you for the purposes of dealing with you and to assist us in arranging for the products and services you request to be provided to you. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. This may also entail collecting credit-related information when you decide to apply for credit.
3. What Information may we collect?
The type of information that we collect from you will depend on which products and services you choose to enquire about.
We may collect personal information (which includes credit-related information), credit eligibility information and, with your consent, sensitive information. The meaning of these expressions is explained below.
Where you apply for credit or services from another credit provider, that credit provider will have its own privacy policy relating to the protection of your privacy, and you will be bound by that other policy.
Personal Information means information from which your identity is reasonably apparent and includes credit-related information and credit eligibility information. Examples are:
Credit Information includes:
Credit Eligibility Information refers to credit-related information received by us from a credit reporting body and includes credit reporting information.
Credit-Related Information means credit-related information and credit eligibility information.
Credit Reporting Body refers to an agency that holds credit-related information relating to individuals and businesses.
Credit Reporting Information means credit-related information provided by a credit reporting body.
Sensitive Information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal records, or health records.
4. How do we collect your Personal Information?
Where possible, we will collect your personal information from you, but we may also collect personal information about you from credit reporting bodies and other people such as your creditors, financial institutions, and other persons whom you have or have had dealings with, including referees, employers, landlords, accountants, lawyers, financial advisers, and financial counsellors. We may also collect personal information about you from lead providers and other organisations where you have provided your consent to them passing on your personal information to us. All telephone calls to and from us are recorded, and we take your consent to us recording a telephone call as your consent to us recording all future calls, unless you advise us to the contrary.
5. How do we use your Personal Information?
We may use your personal information (including credit-related information) for the purposes of considering any application made by you for products or services offered by us, including credit, providing you with products and services, acting as a referrer of your business to others, managing our relationship with you and running our business. We may also use your personal information for other purposes where required or permitted by law.
6. Use of your Personal Information for Direct Marketing Purposes
We may also use personal information for direct marketing to tell you about other products and services offered by us or by our business partners. We may also provide your details to other organisations for specific marketing purposes.
We will consider that you consent to this use unless you indicate to us that you opt out. You may opt out at any time if you no longer wish to receive marketing information or do not wish to receive marketing information through a particular channel, like email. To do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You may contact us using any of the methods set out below.
If the direct marketing is via email you may also use the unsubscribe function in the email you receive. If the direct marketing is via SMS, you may reply "stop" and we will remove you from this list.
7. Personal Information about Third Parties
When you apply for credit from us or for the provision of credit assistance by us, we will ask you to provide us with personal information about other persons, such as referees and family members whom we may contact. These persons are referred to as "third parties". When you provide this information to us, you warrant that you are authorised to do so.
When you provide us with personal information about third parties, you agree to inform each such person about who we are, how to contact us, how to obtain our privacy policy, and that we will use and disclose their personal information for the purposes set out in this policy, including to contact them to assist us in helping you honour your contractual obligations to us.
8. Contacting Third Parties and use of social media
We may, at any time while we are a credit provider to you or provide you with credit assistance, contact third parties to assist us in helping you honour your contractual obligations under any credit contract you have with us.
You also authorise us to use social media to contact you.
In circumstances where you have failed to honour your obligations to us and we are unable, for whatever reason, to contact you by other means, after making reasonable efforts to do so, you authorise us to contact:
This is so we can establish contact with you for the purpose of assisting you to make sure you honour your contractual obligations to us.
9. Disclosing, Obtaining and Exchanging Personal Information
In addition to our rights to contact third parties as set out in paragraph 8, you agree that we may disclose, obtain and exchange personal information about you, with:
With your consent, we may also disclose your personal information to our referral partners (in which case we will forward details of your application and supporting information and documentation to them). Our referral partners may offer services such as loans, debt management, credit repair, budgeting and rental services. You acknowledge that our referral partners may offer you a product that is not the exact same type of product or amount that you originally applied for from us.
10. Current Members of the Safe Group of Companies
As indicated above, we may disclose your personal information to organisations which are a part of the Safe Group of Companies to assist us and them in providing the products or services you request. The current members of the Safe Group of Companies include Safe Finance Pty Ltd (ACN 098 751 930), Safe Business Finance Pty Ltd (ACN 131 891 015), Safe Debt Management Pty Ltd (ACN 010 183 294), Safe Financial Group Pty Ltd (ACN 138 086 852) and Eastcoast Capital Pty Ltd (ACN 100 148 623).
11. Security of your Personal Information and Disclosures Overseas
We take reasonable steps to ensure that your personal information held by us is protected from misuse, interference, loss, unauthorised access, disclosure or modification.
We may disclose your personal information overseas to persons engaged by us to provide us with services. We will always seek protective measures to ensure our service providers take appropriate steps to protect that information in compliance with the Australian Privacy Principles.
12. Credit Reporting Bodies
A credit reporting body collects credit-related information about individuals, which is then provided as a report to credit providers and others in the credit industry to assist credit providers in managing credit risk, providing credit, collecting debts and other activities.
If you apply for credit or for credit assistance or apply to be a guarantor, we generally will apply for a credit report from a credit reporting body, and they will disclose to us, our related corporations and authorised agents, personal information about your creditworthiness. Personal information obtained by us from a credit reporting body will be used by us to assess any application for credit and other permitted purposes.
We may also disclose personal information about you to a credit reporting body, including that you have applied for credit or credit assistance, repayment history information, credit liability information and that you are in default under a credit arrangement or have committed a serious credit infringement if that is the case. A credit reporting body may then include that information in reports it produces to other credit providers and may also use that information to create assessments as to your creditworthiness and create a credit score with regard to you.
The credit reporting bodies we currently deal with are:
You can view each credit reporting body's privacy policy on its website to learn how it manages credit-related information.
We may seek and use commercial credit-related information about you to assess an application for consumer credit or commercial credit (as defined in the Privacy Act).
13. Credit pre-screening
Credit reporting bodies offer a service to credit providers wishing to send direct marketing material about credit services to individuals. This is called "credit pre-screening." You have the right to request that a credit reporting body does not use your information for this purpose. To opt out of credit pre-screening, contact the credit reporting body, using the contact details on their websites noted above.
14. Notifiable matters
In circumstances where you have made an application for consumer credit, we are required, under the credit reporting code (which forms part of the Privacy Act), to ensure that you are aware of certain specific matters. Details of these matters can be viewed on our website at www.safefinancial.com.au and are also set out in the privacy consent notice we will ask you to agree to at the time you apply for consumer credit.
15. Updating your Personal Information
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. It is important to us that the personal information we hold about you is accurate and up to date. If you wish to make any changes to your personal information, please contact us.
16. Access and correction to your Personal Information and Credit Information
We will provide you with access to the personal information we hold about you on request. We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request you make, we may respond to your request immediately. Otherwise, we will endeavour to respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings or if your request is vexatious.
If you are an individual, an explanation will be provided to you if we deny you access to the personal information we hold about you.
You can gain access to the personal information held about you by contacting our Privacy Officer, whose contact details are set out at the end of this Policy.
You can also request our Privacy Officer to arrange to correct any personal information we hold about you that you believe is incorrect.
17. What happens when we no longer need your personal information?
We take steps to ensure that we keep your personal information for as long as we require it for one or more of the purposes described in this policy. We’re required by law to retain some information for certain periods of time, such as under the Corporations Act and the Anti-Money Laundering & Counter-Terrorism Financing Act. When we no longer require your personal information, we take reasonable steps to ensure that your personal information is dealt with in accordance with our internal “Data Retention Policy” which includes provision for your personal information to be destroyed, de-identified or rendered inaccessible where required or appropriate.
18. Notifiable Data Breaches
Under the Notifiable Data Breaches Scheme ("NDB Scheme"), we are required to notify you and the Office of the Australian Information Commissioner ("OAIC") of certain data breaches and recommend steps you can take to limit the impacts of a breach (for example, a password change).
The NDB Scheme requires us to notify affected individuals about a data breach that is likely to result in serious harm. However, there are exceptions, such as where we have already taken appropriate remedial action that removes the risk of serious harm.
If we believe there has been a data breach that impacts your personal information and creates a likely risk of serious harm, we will notify you and the OAIC as soon as practicable and keep in close contact with you about the nature of the breach, the steps we are taking and what you can do to reduce the impacts to your privacy.
If you believe that any personal information we hold about you has been impacted by a data breach, you can contact us using the contact details set out at the end of this Policy.
19. Privacy and our Website
When you deal with us via our website, we collect additional personal information about you.
(a) Public Pages
Anytime you access an unsecured part of our website, that is, a public page which does not require you to log on, we will collect information about your visit, such as:
(b) Cookies
A "cookie" is a small text file which is placed on your internet browser and which we may access each time you visit our website. When you visit the secured pages of our website (i.e. pages that you have to provide login details to access), we use cookies for security and personalisation purposes. When you visit the unsecured pages of our website (i.e. public pages you can access without providing login details), we use cookies to obtain information about how our website is being used.
You may change the settings on your browser to reject cookies; however, doing so might prevent you from accessing our website's secured pages.
(c) Email
When we receive emails, we will retain the content and our response to you where we consider it necessary. We may add your email address to our mailing lists.
(d) Third Party Websites
Our website may contain links to third party websites. The terms of this policy do not apply to external websites. If you wish to find out how third parties handle your personal information, you must obtain a copy of their privacy policy.
20. Changes to our Privacy Policy
We may change this policy from time to time (without notice to you) to suit our business requirements or comply with applicable laws. You may obtain a copy of our current policy at www.safefinancial.com.au or request one by contacting us.
21. Complaints and Questions
If you have any questions, concerns or complaints about this policy, our handling of your personal information, or you believe there has been a breach by us of the Privacy Act or the credit reporting provisions of the Privacy (Credit Reporting) Code, please contact our Privacy Officer specified below. You can also contact our Privacy Officer if you believe that the privacy of your personal information has been compromised or is not adequately protected.
Once a question or complaint has been lodged, our Privacy Officer will respond to you as soon as possible. We will aim to deal with any complaints at the source of your complaint.
If you are not satisfied with the response you receive, please let us know so we can investigate further and respond to you.
If you are still not satisfied, you can contact external bodies that deal with privacy complaints. These include the Australian Financial Complaints Authority, which is our external dispute resolution scheme and the Federal Privacy Commissioner. Either of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint to be better handled by that other body.
Australian Financial Complaints Authority
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Federal Privacy Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218 Sydney NSW 2001
Our Privacy Officer's contact details are:
Email: admin@safefinancial.com.au (marked for the attention of the Privacy Officer)
Post: PO Box 6840, GCMC QLD 9726
Members login: https://members.safefinancial.com.au
This is the Credit Guide of Safe Finance Pty Ltd, ABN 37 098 751 930, Australian Credit Licence Number 391958, and it applies when we are considering providing credit or leasing goods to you.
This credit guide provides information about our loan and lease products, where we are the provider of the credit or the lessor. If you ever want to engage our services to provide you with credit assistance or finance broking services, please ask us for a copy of our credit guide, which covers those other services.
We are licensed to provide loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act). We are also licensed to provide you with credit assistance and finance broking services. The National Credit Act regulates the activities of lending, leasing, credit assistance and finance broking.
Loan and lease products we provide
We offer a range of loans and leases. These include:
We can also arrange Home Loans and Residential Investment Loans for you through other lenders.
Our obligations as lender/lessor
Under the National Credit Act we are obliged to make a credit assessment to ensure that any credit we provide to you is not unsuitable. Credit will be unsuitable if, at the time we make our assessment, we form the view it is likely that at the time credit is provided:
To assist us in making our assessment under the National Credit Act, we must:
Accordingly, we will need to ask you various questions, gather information and make enquiries. It is important that the information you provide to us is complete and accurate.
You have a right to receive a copy of the credit assessment
You can ask us for a written copy of our credit assessment, which will include a summary of the enquiries we made and the factual information we relied on in making that assessment.
You can ask for this assessment either before you decide to accept an offer of credit or lease or up to 7 years after you enter into the credit contract (including a credit limit increase) or lease. However, we are not required to provide you with a copy of our assessment if we decline your application or if you decide not to proceed with any offer made.
You also have other rights to access and correct personal information we hold about you under the Privacy Act 1988 (Cth) provisions. Please refer to our Privacy Policy or by contacting our office.
If we are unable to assist you with a loan or lease, we may, with your consent, refer the details of your application to other credit providers who may be able to assist you with finance. If you are successful in obtaining a loan from one of our referral partners, we may receive a referral fee.
Our Dispute Resolution Procedures - How we aim to resolve complaints and disputes
We hope you are delighted with our services, but if you have any complaints, you should notify us by contacting our Complaints Officer, Rafer Hart, by:
Safe Finance Pty Ltd (Attn: Rafer Hart)
P O Box 6840
GCMC QLD 9726
Hopefully, we will be able to resolve your complaint using our Internal Dispute Resolution process. However, if we are unable to do so, you may refer the matter to our external dispute resolution scheme provider. This is a free service designed to provide you with an independent mechanism to resolve specific complaints.
Our dispute resolution provider is the Australian Financial Complaints Authority, and they can be contacted at:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
This Credit Guide is current as of 01 September 2021.
Questions?
If you have any questions about this Credit Guide or our services in general, ask at any time. We're here to help.
About this statement
This statement complements our Privacy Policy and our Privacy Consent Notice and provides information on the credit reporting bodies to whom we may disclose your credit information, as well as information on certain rights you have in relation to your credit information. We will send you a copy of this statement upon request.
Our handling of credit information is regulated by the Privacy Act 1988 (Cth) ('Privacy Act') and the Privacy (Credit Reporting) Code ('CR Code').
Privacy Policy
Our Privacy Policy is available in the Privacy section of our website: www.safefinancial.com.au/privacy. This policy provides information on our management of your credit information, including:
You can access the information held about you or request correction of that information by contacting our Privacy Officer, whose contact details are set out in our Privacy Policy.
What is credit information?
Credit information is personal information that has a bearing on credit that has been provided to you or that you have applied for. This includes credit for personal, domestic or household purposes and credit in connection with a business. It can also cover information about you as a guarantor of a loan or as an insured party under a credit-related insurance policy.
Credit reporting bodies and your personal information
Credit reporting bodies are allowed under the Privacy Act and the CR Code to handle personal information relating to credit. If you apply for any kind of credit or offer to act as guarantor, we may disclose your personal information to, or collect personal information about you from, a credit reporting body. This information is used for the purpose of determining your eligibility for credit, and we may process the information to create an unsuitability assessment or other ratings of your suitability for credit.
Credit reporting bodies may include your personal information in reports that they provide to credit providers to assist those providers in assessing your creditworthiness (such as when you have applied for a loan from the provider).
The credit reporting bodies we deal with are:
For contact details and information on how credit reporting bodies manage credit-related personal information, please see their privacy policies on their websites - see links above.
Reporting defaults to Credit Reporting Bodies
If you fail to meet your payment obligations in relation to consumer credit or commit a serious credit infringement, we may be entitled under the Privacy Act to disclose this to a credit reporting body. Any such report by us may affect your ability in the future to be able to obtain further credit. A record of your failure to meet your payment obligations in relation to consumer credit or the fact that you have committed a serious credit infringement will normally remain on your credit file for a period of up to five (5) years (seven (7) years in the case of a serious credit infringement). Further details of how each credit reporting body we deal with handles default information we provide them can be obtained on their websites - see links above.
Credit Enquiries and Credit Scores
We draw your specific attention to the fact that each time we disclose your personal information to a credit reporting body, that personal information will be recorded on your credit file and available to others who are authorised to access the credit file held by the credit reporting body. It may also impact any credit score the relevant credit reporting body has determined in relation to you.
The website and privacy policy of each credit reporting body contains information about how your credit-related personal information is managed and any credit scoring systems utilised by them to assess your creditworthiness, including information on matters that may impact your credit score. This is important information that you should read.
Other Matters
Credit reporting bodies offer a service to credit providers wishing to send direct marketing material about credit services to individuals. This is called "credit pre-screening." You have the right to request that the credit reporting bodies do not use your information for this purpose. To opt out of credit pre-screening, contact the credit reporting body using the contact details on their websites noted above.
You can also ask a credit reporting body not to use or disclose your personal information for a period if you believe on reasonable grounds that you have been or are likely to be a victim of fraud.
The Privacy Act and the CR Code limit what we can do with the information we obtain from a credit reporting body.
Generally, it can only be used in relation to the consumer credit products you hold through us. For example, if you fail to meet your payment obligations in relation to consumer credit or commit a serious credit infringement, we may be entitled to disclose this to a credit reporting body.
This Statement of Notifiable Matters is current as of 25 February 2025.
About this document
This document includes a target market determination (TMD) for each of Safe Finance’s Personal Loan Products. This document is a prescribed document under the Corporations Act 2001 (Cth) to
describe the class of persons (the target market) for whom our personal loans have been designed. This document does not constitute advice.
This target market determination seeks to give our customers, distributors, and staff an understanding of the class of consumers for which our personal loan products have been designed. It does not purport to set out or contain the full terms and conditions of our personal loan products. The full terms and conditions applicable to our personal loan products are set in the loan contract you will be asked to sign if your loan application is approved. Different terms and conditions apply depending on the
type or amount of the loan you obtain from us.
When we refer to “us” or “we” in this document, it is a reference to us, Safe Finance Pty Ltd, which is the issuer of the personal loan product.
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Name of Product |
Our Personal Loans · SACC Loans (Small Amount Credit Contracts) · MACC Loans (Medium Amount Credit Contracts) · LACC Loans (Large Amount Credit Contracts) |
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Name of Issuer |
Safe Finance Pty Ltd ACN: 098 751 930 ACL: 391958 |
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Date of this Target Market Determination |
17 January 2024 |
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Overview of Target Market for our Personal Loan products |
Our personal loan products have been designed to meet the needs, objectives, and financial situation of consumers who: · Want a loan for one or more of the approved purposes set out below under the section headed “Approved Purposes” · Want a loan that has the loan features offered by us and for the length of time offered by us – see sections of this TMD which sets out “loan terms” and “loan features” · Want a loan of the type offered by us · Meet our eligibility criteria for loan applicants – see section headed “Eligibility criteria for loans” · Are not an excluded person – see section headed “Exclusion criteria for loans” · Want a simple and fast application process, without the need for paperwork and with the possibility of same-day funding · May or may not have a credit score acceptable to mainstream lenders We are not in the business of providing loans to consumers who cannot afford them or to consumers who do not fall within the target market/s for our personal loan products. The loan provided may or may not be secured. If secured, the loan will normally be secured against a motor vehicle (car or motorcycle), trailer, caravan or boat. All loans are subject to our credit policy and responsible lending suitability assessment. |
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Eligibility Criteria for loans Who is eligible for a loan from us? |
If you are a new client, then to be eligible to apply for one of our loans, you must: · be 18 years of age or older · have a bank account in your name · have a contact telephone number · be residing in Australia as a permanent resident or citizen · be employed, at least casual or part-time* · expect to receive a net weekly income of at least $700 per week · be assessed by us as being able to afford to make the repayments under the loans without undue hardship (on the assumption that your financial circumstances do not change after the date of our assessment). · use the loan proceeds for a purpose that meets our list of approved purposes If you are an existing client, you are still eligible to apply for a MACC loan even if you are not currently employed, provided you receive sufficient regular income from benefits to satisfy our credit assessment criteria. This product is consistent with the needs and objectives of customers seeking fast, flexible, and short-term finance with the certainty of fixed repayments over the loan term. |
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Exclusion criteria for loans |
You are not eligible to apply for one of our loans if: · you are under 18 years of age. · you do not have a bank account in your name or are unwilling to provide a bank statement. · you do not have a contact telephone number. · you are not residing in Australia or are a permanent resident or citizen. · you are a new client, and your sole source of income is benefits. · you do not meet our approved lending criteria under our credit policy. · the purpose of the loan stated is not within our accepted purposes. |
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Approved Loan Purposes |
The following list of approved loan purposes is not exhaustive but sets out the main categories that an applicant can select on our online form. Each main category of loan purpose has several subcategories that further specify and clarify the purpose for which you are applying for the loan. · Car purchase or repairs · Travel · Household expenses · Medical expenses · Moving costs · Debt consolidation · Education · Cash shortfall · One-off purchases · Bills Please note that we will not accept applications for everyday expenses or necessities, such as food and groceries, unless they are for a special occasion. |
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Term of our Loans |
You are able to select the term of your loan within certain parameters. The term of your loan will depend on the amount being borrowed. |
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Small Amount Loan (up to $2,000) |
Medium Amount Loan ($2,001 to $5,000) |
Large Amount Loan (over $5,000) |
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13 weeks to 50 weeks |
40 weeks |
52 weeks to 78 weeks |
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Loan features |
SACC Loans: · have an establishment fee that is 20% of the loan amount. · have a monthly fee that is 4% of the loan amount for each month the loan is active. · allow you to choose between weekly, fortnightly, or monthly repayments. · permit you to make extra or increased repayments, so you are able to pay off the loan more quickly than the contracted term. · have loan repayment dates which can be aligned to coincide with the dates on which your pay is deposited to your bank account to minimize the risk of declined payment requests. MACC and LACC Loans · have an establishment fee and loan management fee. · have a fixed interest rate for the term of the loan. · do not charge an increased default interest rate when a borrower is in arrears. · allow you to choose between weekly, fortnightly or monthly repayments. · permit you to make extra or increased repayments, so you are able to pay off the loan more quickly than the contracted term. · have loan repayment dates which can be aligned to coincide with the dates on which your pay is deposited to your bank account to minimise the risk of declined payment requests. |
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When we will take security for repayment of the loan |
We will only ask for security under your loan when you are applying for a MACC or LACC loan, the loan amount is greater than $2100, and the purpose is for debt consolidation or to purchase a vehicle with the loan funds. Generally, we will be able to provide an unsecured loan up to $5,000, so long as an applicant meets our lending criteria, and the loan purpose is not for debt consolidation of other SACC loans. |
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How we distribute the loan product |
We distribute the loan product directly to consumers by online application and a follow-up telephone conversation with our operator for most applications. |
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Distributors |
We distribute our loan product direct to consumers. We do not rely upon a distribution network; however, we do accept referrals from approved referrers and lead generators who direct clients to our website. |
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Distribution Conditions |
We have distribution conditions in place designed to help ensure that our loan product is only provided to consumers in the target market. We ensure that: · Our website content gives consistent messaging directed to our target market. · Our initial review of an application excludes consumers who, based on objective and measurable criteria, do not meet our eligibility criteria. · Our assessment process fully assesses whether a consumer meets our eligibility criteria, and; · Our review process reviews applications where it is initially unclear or uncertain whether the application meets our eligibility criteria or whether we are prepared to lend to the consumer. · We ensure that with a referral made by our referral partners, that they are only referring consumers who are likely to meet our eligibility criteria. |
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Adequacy of distribution conditions and restrictions |
· Implementation of suitability and eligibility questions through our proprietary semi-automated application process allows us to identify those applicants who do not meet the criteria for the products prior to any loan offer being made to a consumer. · Provision of detailed reference material such as checklists and guidance notes to our loan assessors and reviewers means that we receive from the consumer all the required information to enable assessment of suitability and eligibility prior to offer or approval of the loan. · We make and review our agreements with referral partners taking into consideration their access to the target market for our loan product. |
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Timing and process by which we review our Target Market Determination |
We will review this target market determination as follows: |
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Review Type |
Date of Review |
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Initial review |
Within two years of the date of the first issue of this target market determination. |
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Subsequent periodic reviews |
Annually, in July each year |
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| Trigger event |
Within ten (10) days of the occurrence of a trigger event or within ten (10) days of the end of each quarter, as applicable. |
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A trigger event is any event or circumstance that should objectively give rise to a reasonable belief on our part that this Target Market Determination is no longer appropriate having regard to a variety of factors, including (but not limited) to any of the following: · material changes to the laws applicable to this product, the product features or terms or the distribution method · the occurrence of a “significant dealing” in relation to our loan product where multiple clients outside of our TMD have been identified as being approved for a loan. · the number of funded complaints received from customers as a percentage of total funded loans is greater than 5% in any given calendar quarter, assessed at the start of the next quarter. · in respect of the total funded loans in any given calendar quarter, the total number of hardship applications received from those funded customers exceeds 5%, assessed at the start of the next quarter. · an increase in loan arrears, resulting in a reduction of expected recoveries (client individual payments and client dollars expected each as a percentage), reducing by more than 5% per week, on expected and historical levels and stays at this level for more than 1 calendar month. Assessed at the start of each month. · significant numbers of EDR negative findings indicating that the product didn’t meet the customer’s objectives, needs or financial situation. |
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Introduction
We are required by law to have a publicly available, readily accessible complaints policy and an internal complaint management procedure.
We are required to have in place an Internal Dispute Resolution (IDR) procedure that complies with
standards and requirements made or approved by ASIC.
We make this complaints policy readily available to the public. The current version of our complaints policy also appears on our website in an accessible location.
1. This policy
This policy provides information about our internal dispute resolution (IDR) process, how to make a complaint and the process we follow in seeking to resolve any complaint you may have.
Our IDR service is provided free of charge.
2. Safe Finance
This policy is issued by Safe Finance Pty Ltd ACN 098 751 930 Australian Credit Licence Number 391958 (we/us/our).
3. Effective date of this policy
The effective date of this Policy is the 1st day of March 2024, and this policy applies to all complaints made on or after that date.
4. How you may lodge a complaint
You can lodge complaints by contacting our complaints officer.
Our complaints officer acts as the central contact person for our IDR process. You can contact our complaints officer in any of the following ways:
You may also lodge a complaint by speaking to any representative of our business who will refer you to our complaints officer.
5. Providing details of your complaint
When you make a complaint, we will ask that you explain the details of your complaint as clearly as you can. You may do this verbally or in writing. This will assist us in seeking to resolve any complaint you may have. If you choose to give your complaint verbally, we may also send you a template to complete to confirm our understanding of your complaint.
6. Accessibility
To assist complainants who might need additional assistance to lodge a complaint, we:
7. Dealing with complaints
Our process for dealing with complaints is as follows:
8. Response timeframes
Generally, we will provide an IDR response to you no later than 30 calendar days after receiving
the complaint.
However, for some specific types of credit-related complaints, the following response timeframes apply instead of our standard response time.
Exceptions to these timelines apply if we do not have sufficient information to make a decision or if we reach an agreement with you.
We do not need to provide an IDR response to you if we close your complaint by the end of the fifth business day after receipt because we have:
However, we must provide a written IDR response for complaints closed by the end of the fifth business day after receipt if:
9. Our external dispute resolution scheme – AFCA
If we do not reach an agreement with you about your complaint, you may refer it to the Australian Financial Complaints Authority. This free service was established to provide you with an independent mechanism to resolve specific complaints.
About this website
This website is operated by Safe Financial Group Pty Ltd (ACN 138 086 852).
Your use of the information, graphics and materials on the Safe Financial Group Pty Ltd website (“Material on this website”) is governed by these Terms of Use and the Privacy and Security Statement.
In addition to the terms contained in this document, there are also specific terms which form part of the Terms of Use and govern your use of, and access to, certain sections of the Safe Financial Group Pty Ltd website. Since these additional terms also bind you, you should review them wherever they are accessible to you on the Safe Financial Group Pty Ltd website.
Links to other websites
The Safe Financial Group Pty Ltd website may contain links to other websites operated by third parties (“Third Party Websites”). Safe Financial Group Pty Ltd does not endorse or approve of the operators of Third Party Websites or the information, graphics and material on those Third Party Websites (“Third Party Material”).
Subject to any applicable law which cannot be excluded, the Safe Financial Group Pty Ltd makes no warranties or representations:
When you follow a link on the Safe Financial Group Pty Ltd website, material at a Third Party Website may be displayed in your browser framed by Material on this website. This material is also Third Party Material for the purpose of these Terms of Use.
All offers to sell, and statements relating to goods and services available on Third Party Websites are the responsibility of and given by the Third Party Website operator. In so far as such offers and statements are made on the Safe Financial Group Pty Ltd website, such offers and statements are made by the Safe Financial Group Pty Ltd on behalf of the operator. The Safe Financial Group Pty Ltd expressly disclaims acting in any other respect on behalf of Third Party Website operators.
Safe Financial Group Pty Ltd may receive payments from operators of Third Party Websites in relation to goods or services supplied by the operator as a result of you linking to the Third Party Website from the Safe Financial Group Pty Ltd website.
Third-Party Software
Unless otherwise indicated, software downloads available via links from the Safe Financial Group Pty Ltd are third-party products. These products may be subject to a licence agreement between you and the relevant product owner. To the extent permitted by law, the Safe Financial Group Pty Ltd accept no liability in respect of such third-party products and the Safe Financial Group Pty Ltd provides no warranty and gives no endorsement in respect of such products or any party connected with them. We do, however, welcome your feedback or suggestions concerning these products.
Product Information and Supply
Material on this website may contain general information about Safe Financial Group Pty Ltd products and services. Unless expressly stated otherwise, this information:
For further information about a particular product or service, please complete the e-form on the product or service page.
Applications for credit are subject to the Safe Financial Group Pty Ltd normal credit approval criteria.
Unless expressly agreed otherwise:
Warranties
While we have made every effort to ensure that information is error-free, Safe Financial Group Pty Ltd does not warrant the accuracy, adequacy or completeness of Material on this website. All information is subject to change without notice. Safe Financial Group Pty Ltd recommends that you seek independent advice before acting upon Material on this website or Third Party Material. The Safe Financial Group Pty Ltd does not guarantee that the Safe Financial Group Pty Ltd website or Third Party Websites will be free from viruses or that access to the Safe Financial Group Pty Ltd website or Third Party Websites will be uninterrupted.
Limitation of Liability
Subject to any responsibilities implied by law and which cannot be excluded, no member of the Safe Financial Group is liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to Material on the Safe Financial Group website or to Third Party Material, whether in contract, tort including negligence, statute or otherwise.
Liability of any member of the Safe Financial Group for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at Safe Financial Group, to:
Termination
These Terms of Use (and the agreement constituted by your use of the information, graphics and materials on the Safe Financial Group website) and your access to the Safe Financial Group website may be terminated at any time by Safe Financial Group without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by the Safe Financial Group will survive termination; however, you will no longer be authorised to access the Safe Financial Group website.
Jurisdiction
Unless expressly agreed otherwise:
Copyright and Trademarks
Copyright in the Material on this website is owned or licensed by the Safe Financial Group.
Except where necessary for viewing the Material on this website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms of Use, no Material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of the Safe Financial Group.
“Safe Financial Group“ and all associated trademarks are trademarks of Safe Financial Group.
Linking to Safe Financial Group Website
Please contact Safe Financial Group if you would like to place a link to any part of the Safe Financial Group website.
Acceptance and Changes to Terms of Use
You acknowledge and accept that your use of the Safe Financial Group website indicates your acceptance of these Terms of Use and the Privacy and Security Statement.
These are the current Terms of Use. They replace any other Terms of Use for the Safe Financial Group website published on the Safe Financial Group website to date. Safe Financial Group may at any time vary the Terms of Use by publishing the varied Terms of Use on the Safe Financial Group website. You accept that by doing this, Safe Financial Group has provided you with sufficient notice of the variation.
Safe Financial Group reserves any rights not expressly granted in these Terms of Use.
1. Safe Finance Pty Ltd ABN: 37 098 751 930 of 17 Suter Street, Southport QLD 4215 is the promoter of the "Safe Finance $1,000 Giveaway Promotion"(promotion).
2. Information on how to enter and prizes form part of these terms. To the extent of any inconsistency between these terms and other information provided about the promotion, these terms prevail
3. Submitting an entry in the promotion constitutes acceptance of these terms.
4. The promotion will be conducted during the promotion period, which commences at 12:00 am (AEST) on 01 April 2025 and closes at 12:00 pm (AEST) on 30 April 2025.
5. The promotion is a game of skill.
6. To enter the promotion, a participant must, during the promotion period;
6.1 Submit an application for, be approved for, and receive funding in respect of one of the following products offered by the promoter:
a. Safe Mini Loan;
b. Safe Motor Vehicle Loan; or
c. Safe Business Loan; and
6.2 at the time of submitting an application form for a product, submit an answer to the question identified as the "Safe Finance $1,000 Giveaway Promotion Question" in the application form (entry procedure).
6.3 if a participant submits their application for a product by telephone, they may submit an answer to the "Safe Finance $1,000 Giveaway Promotion Question" provided with their electronic loan contracts. Submitting an answer in this manner will be accepted in lieu of the procedure outlined in clause 6.2.
7. The promotion is only open to participants who are eligible entrants.
8. An eligible entrant is a person who:
a. is a resident of Australia and is aged 18 years or over;
b. is not a director, manager or employee (or their immediate family) of the promoter or its related entities, printers, suppliers, providers or agencies who are directly associated with the conduct of the promotion; and
c. completes the entry procedure during the promotion period (eligible entry).
9. Each participant may submit only one eligible entry. Subsequent entries will be deemed invalid.
10. Entries may only be submitted in accordance with the entry procedure and will not be accepted by the promoter in any other form.
11. Entries must be received by the promoter during the promotion period. Online or email entries are deemed to have been received at the time of receipt by the promoter and not at the time of transmission by the entrant.
12. Participants are required to take full responsibility for the content of their entries and for ensuring that they comply with these terms.
13. Incomplete, indecipherable or illegible entries will be deemed invalid.
14. Entries that breach these terms will be deemed invalid. The promoter reserves the right to determine, in its sole discretion, the eligibility of an entry.
15. The prize consists of one prize.
16. The prize will be specified in the promotion documents and advertising.
17. The prize will either be:
a. $1,000, paid by electronic funds transfer to a bank account nominated by the winner, or
b. A gift voucher of a value specified in the promotion documents and advertising, or
c. Another prize as specified and to the value stated in the promotion documents and advertising
18. The prize is not transferable, exchangeable or negotiable.
19. The promotion is a game of skill; chance plays no part in determining the winner.
20. The winning entry will be the eligible entry which is submitted by an eligible entrant in accordance with the entry procedure and determined to be the best unique answer, judged by the promoter in its sole discretion. The eligible entrant who submits the winning entry will be declared the winner.
21. Judging will take place on 10 May 2025.
22. The promoter's decision will be final, and no correspondence will be entered into.
23. The promoter, in its sole discretion, may decide not to allocate the prize, (including in circumstances where insufficient entries are received or entries are judged to be of a poor standard).
24. Entries must be the participant's original work. The promoter reserves the right to verify, or to require the participant to verify, that the entry is the participant's original work. If an entry cannot be verified to the promoter’s satisfaction, the promoter, at its sole discretion, may deem the entry invalid.
25. An entry must not include:
a. any content that contravenes any law, infringes the rights of any person or is obscene, offensive, potentially defamatory, discriminatory, indecent or otherwise objectionable or inappropriate (which includes, without limitation, any content involving malice, violence or swearing); and
b. any item in which copyright subsists, unless the participant is entitled to do so. By including any such content in their entry, the participant warrants that they have the permission of the relevant copyright owner to do so and that this permission allows the promoter to use the entry in accordance with these terms.
26. The winner will be notified by telephone and in writing by email within 24 hours of the winner being judged.
27. Notice will be given using the contact details provided by the winner on their loan application form.
28. The winner's full name will be published on the promoter's website at www.safefinancial.com.au, in the promoter's newsletter and on the promoter's social media channels. The winner will be identified according to their full name, state or territory of residence (e.g. John Bundall, QLD). Entry into the promotion is deemed acceptance of this condition.
29. Prizes must be claimed by the prize claim date, which is the day 60 days after the winner is notified.
30. If a prize is not claimed by the prize claim date, the winner’s entry will be deemed invalid, and the promoter reserves the right to distribute the unclaimed prize at its discretion.
31. Where the claimed prize is money, it will be transferred to the winner's nominated bank account by electronic funds transfer within 14 business days of the winner providing written notice to the promoter of the details of the winner's nominated bank account.
32. Where the claimed prize is other than money, the prize will be posted, delivered or emailed to the winner at the winner's nominated address as previously advised to the promoter.
33. All entries become the property of the promoter. By participating in this promotion, each participant irrevocably grants to the promoter a non-exclusive, perpetual, transferable, royalty-free, worldwide licence to use and exploit all intellectual property rights (including copyright) in and to the entry and consents to the promoter using, reproducing or editing and adapting any entry, if the promoter wishes, in broadcast, electronic and print media, newsletters, merchandising and related marketing activities in whole or in part without attributing that entry to the person who created it, or doing any acts in respect of the entry which may otherwise constitute an infringement of the participant's moral rights.
34. It is a condition of entry into the promotion that the winner consents to the publication of their full name, state or territory of residence and photograph in any advertisements or articles relating to the promotion or the prize and participates in any media releases. If the winner does not consent to the publication of their information or photograph the prize will be forfeited.
35. The promoter is collecting personal information from all participants in order to conduct the promotion (including, but not limited to, notifying the winner). If you do not agree to the collection of your personal information by the promoter you are not eligible to participate in the promotion.
36. The promoter’s treatment and storage of personal information will be handled in accordance with its Privacy Policy. The promoter's Privacy Policy can be viewed at www.safefinancial.com.au. Participants' information may be used to contact participants to let them know about other products and services which may be of interest to participants. By participating in the promotion, participants consent to the promoter using their personal information in that manner.
37. The winner may be liable to declare the prize for taxation purposes and will be liable for any tax payable in respect of a prize. Participants should seek independent financial and tax advice in relation to any tax payable on the prize and the potential impact on their personal financial situation prior to entering the promotion.
38. Participation in the promotion is at the sole risk of the participant. To the maximum extent permitted by law, the promoter, its affiliates, its directors, officers, employees and agents shall not be liable for any loss or damage whatsoever (including but not limited to indirect or consequential loss) or for any loss or damage to any physical property of the winner, or personal injury, which is suffered or sustained in connection with, or in any way related to, any participant’s involvement in the promotion or the acceptance of any prize.
39. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the promoter's ability to proceed with the promotion on the dates and in the manner described in these terms, for any reason, including but not limited to war, terrorism, state of emergency or disaster (including natural disaster), infection by computer virus, bugs, tampering, unauthorised intervention, technical failures or anything which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the promoter may in its absolute discretion cancel the promotion and recommence it at any time on the same terms and conditions.
